Customer service

How to log in:

• Go to My yellowbrick

• Click the login button at the top right

• Then use the menu to perform actions

Yellowbrick accepts the following payment methods:

• Direct debit: Yellowbrick also offers the option to pay via direct debit. You can authorize Yellowbrick to withdraw the due amounts directly from your bank account.

• Invoice payment (on request, for businesses): Yellowbrick provides businesses with the option to pay by invoice. You’ll receive a detailed invoice for the services used, and you can pay by bank transfer or according to the terms agreed with Yellowbrick.

The password for your My Yellowbrick account is the same as the one used for the Yellowbrick app. If you have forgotten your password, follow these steps:

1. Go to the My Yellowbrick page on the official Yellowbrick website.
2. Look for the “Forgot password” option and click on it.
3. You will be redirected to a page where you need to enter the email address associated with your Yellowbrick account.
4. Enter your email address and follow the additional instructions provided to reset your password.
5. Check your inbox for an email containing the necessary instructions to reset your password.

By following these steps, you should be able to reset your password and regain access to your My Yellowbrick account with a new password.

If you received a fine while using Yellowbrick, follow these steps to check your transaction and resolve the issue:

• Log in to My Yellowbrick using your credentials.
• Go to the “Transactions” section.
• Look for the corresponding transaction by checking the license plate number, parking zone, and time.

If you find a valid transaction at the time you received the fine, we recommend contacting the city’s parking service or the company responsible for parking enforcement. They can provide precise information about the transaction and help you resolve the issue.

If you have difficulty reaching the city or parking company, feel free to contact our customer service. We will assist and guide you in resolving the problem.

1. Wait an hour: If your account was blocked due to three incorrect password attempts, you’ll need to wait one hour before trying to log in again. This is a security measure to protect your account.

2. Check your login details: Make sure you’re entering your username and password correctly, paying attention to uppercase and lowercase letters.

3. Reset your password: If you’ve forgotten your password or think it might be incorrect, you can use the password reset option on the Yellowbrick website. Follow the instructions to reset your password and unblock your account.

4. Contact customer service: If your account is still blocked after following these steps, we recommend contacting Yellowbrick customer support. They can provide personalized help to resolve the issue.

Yes, you can start a transaction on Yellowbrick before paid parking begins. On Yellowbrick, it’s possible to start a session from 00:15 on the same day, even if parking is still free at that time.

This allows you to make sure your parking is covered as soon as the paid period starts. The transaction will automatically begin when paid parking takes effect according to the rules of the specific parking zone. This way, you avoid the risk of receiving a fine for non-payment.