Customer service

The password for your My Yellowbrick account is the same as the one used for the Yellowbrick app. If you have forgotten your password, follow these steps:

1. Go to the My Yellowbrick page on the official Yellowbrick website.
2. Look for the “Forgot password” option and click on it.
3. You will be redirected to a page where you need to enter the email address associated with your Yellowbrick account.
4. Enter your email address and follow the additional instructions provided to reset your password.
5. Check your inbox for an email containing the necessary instructions to reset your password.

By following these steps, you should be able to reset your password and regain access to your My Yellowbrick account with a new password.

If your Yellowbrick account is blocked, the most common reason is an unpaid invoice. Here’s what you can do to resolve the situation:

1. Check your inbox: Make sure to check your inbox, including the spam folder, for any payment reminder emails from Yellowbrick. These emails contain all the details needed to complete your payment.
2. Make your payment: Follow the instructions in the payment reminder email to settle your invoice. You can use the available payment methods, such as credit card or Bancontact.
3. Wait for payment confirmation: Once you have made your payment, it may take some time for our system to confirm it. Please be patient.
4. Automatic unblocking: Once your payment is confirmed, we will automatically unblock your account. You will then regain full access to all Yellowbrick features.

If you have followed these steps and your account is still blocked, we recommend contacting Yellowbrick customer service directly. They can provide personalized assistance to resolve your issue.

Is your account blocked but your payments are up to date? In that case, please check this page instead.

Yes, you can start a transaction on Yellowbrick before paid parking begins. On Yellowbrick, it’s possible to start a session from 00:15 on the same day, even if parking is still free at that time.

This allows you to make sure your parking is covered as soon as the paid period starts. The transaction will automatically begin when paid parking takes effect according to the rules of the specific parking zone. This way, you avoid the risk of receiving a fine for non-payment.

If you forgot to end your parking session with Yellowbrick, follow these steps to resolve the situation:

1. Stop the session as soon as possible: As soon as you realize the mistake, open the Yellowbrick app on your smartphone and stop the parking session by tapping the corresponding button. This will end the ongoing transaction and help avoid additional charges.
2. Set up reminders: To prevent future forgetfulness, use the reminder features available in the Yellowbrick app. You can set up reminders via SMS, push notifications, or emails to remind you to stop your session on time. These reminders will help you track your parking sessions and avoid unintentional overcharges.

1. To make the best use of Yellowbrick, ensure that precise location services are enabled, not just an approximate location. You can adjust this in your phone’s settings, more precisely in the Yellowbrick app tab.

2. Moreover, always select the parking meter closest to your blue dot, which represents your location.

3. To confirm your geolocation, tap the arrow on the right side of your home screen to refresh your position on the map.

1. Open your phone settings.
2. Search for and select the Yellowbrick app.
3. Look for the language settings.
4. Choose your desired language.
5. Close the settings and launch the Yellowbrick app.